AELARA RETAIL NEXUS LLC (“we,” “us,” or “our”) operates aelararetailnexus.com and respects the privacy of visitors and customers.
This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website or purchase products from us.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Product purchase information
- Payment-related transaction information
- Website usage information
- Device and browser information
- IP address
- Information you voluntarily provide when contacting us
2. How We Use Information
We may use collected information to:
- Process and fulfill orders
- Process payments
- Arrange product delivery
- Provide order updates
- Respond to customer inquiries
- Process returns and refunds
- Prevent fraudulent or unauthorized transactions
- Maintain website security
- Improve website functionality and customer experience
- Comply with applicable legal obligations
3. Payment Information
Payments may be processed through third-party payment providers.
We do not intentionally store complete payment card numbers or CVV/security codes on our website servers.
Payment providers may process payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Service Providers
We may share necessary information with trusted service providers that assist us with:
- Website hosting
- Payment processing
- Order fulfillment
- Shipping
- Website analytics
- Website security
- Customer service
- Technical support
These providers receive information only as reasonably necessary to perform services on our behalf.
6. Legal Requirements
We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, fraud prevention requirements, or to protect our rights, property, customers, or website.
7. Data Retention
We retain personal and transaction information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Transaction and order-related records may be retained for up to 7 years after an order is completed, where reasonably necessary for business, accounting, legal, or compliance purposes.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children under the age of 13.
If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
10. California Privacy Rights
California residents may have certain privacy rights under applicable California privacy laws.
Depending on applicable law and individual circumstances, these rights may include rights relating to access, correction, deletion, and information regarding the collection or use of personal information.
California residents may also have the right to request that their personal information not be sold or shared where applicable.
To submit a privacy-related request, please contact:
We may need to verify your identity before completing certain requests.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. Customers should review the applicable privacy policies of third-party services before providing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.