At AELARA RETAIL NEXUS LLC, we want customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions for returning eligible suit and apparel products purchased through aelararetailnexus.com.
1. Return Period
Eligible products may generally be returned within 30 calendar days of delivery.
To qualify for a return, customers should contact us before sending the product back.
Return requests should be submitted to:
Please include your order number and a brief explanation of the reason for the return.
2. Return Conditions
Returned products must generally be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, makeup, pet hair, or other signs of use
- In original resalable condition
- Returned with original tags and packaging where applicable
Because our products include suits and other apparel, we cannot guarantee acceptance of items that have been worn, washed, tailored, altered, damaged, or otherwise used.
Customers are encouraged to inspect the fit and condition of a suit carefully before removing tags, altering the garment, or wearing it outside for normal fitting purposes.
3. Incorrect Size or Change of Mind
If a customer orders the wrong size, changes their mind, or no longer wants the product, the return may be accepted if the product meets all applicable return conditions.
For returns that are not caused by a product defect or our fulfillment error, the customer is generally responsible for the return shipping cost.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is defective, damaged during delivery, or materially different from the product ordered, please contact us as soon as reasonably possible.
Please email:
Include your order number and, when appropriate, photographs showing the issue.
If the issue is confirmed to be caused by a product defect, fulfillment error, or incorrect item shipped by us, we will provide an appropriate resolution, which may include a replacement, return, or refund.
For qualifying quality-related returns, AELARA RETAIL NEXUS LLC will cover the reasonable return shipping cost as applicable.
5. Non-Returnable Conditions
Returns may be refused for products that:
- Have been worn or washed
- Have been altered or tailored
- Are stained or damaged by the customer
- Have strong odors or other signs of use
- Are missing applicable tags or packaging
- Cannot reasonably be resold because of customer-caused damage or use
- Are returned outside the applicable return period
6. Return Shipping Costs
For returns caused by a product quality issue, defect, incorrect item, or fulfillment error attributable to us, AELARA RETAIL NEXUS LLC will cover reasonable return shipping costs as applicable.
For returns caused by customer preference, incorrect size selection, change of mind, or other non-quality reasons, the customer is generally responsible for return shipping costs.
7. Refund Processing
After an approved return has been received and inspected, eligible refunds will generally be processed within 3–5 business days.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, credit card company, or payment provider.
8. Partial Refunds
In certain circumstances, a partial refund may be considered if a product has a minor issue that does not require a full return and both parties agree to the resolution.
Any applicable partial refund will be confirmed before processing.
9. Exchanges
Where available, an exchange may be offered for an eligible product.
If the requested replacement size, color, or product is unavailable, the customer may instead be offered a refund or another appropriate resolution.
10. Sale and Promotional Items
Products purchased during promotional events or at discounted prices remain subject to the return conditions stated on this page unless a specific product promotion clearly states different return conditions.
11. Refunds for Shipping Delays
If an order cannot be shipped within the applicable promised timeframe and the customer does not agree to the proposed delay, the affected order may be canceled and refunded in accordance with applicable law and our order-processing procedures.
12. How to Request a Return
To request a return, please contact:
AELARA RETAIL NEXUS LLC
Email: [email protected]
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs when the return involves damage, defect, or an incorrect item
Do not ship products back to the company address without receiving return instructions first.
13. Contact Us
For questions about returns or refunds, contact:
AELARA RETAIL NEXUS LLC
32023 FERNWOOD MALLOW CT HOCKLEY, TX 77447
Email: [email protected]
Website: aelararetailnexus.com