1. What products do you sell?
We specialize in suits and related apparel products designed for a variety of professional, formal, and special occasions.
2. Do you ship internationally?
No. We currently ship orders within the United States only.
3. How long does shipping take?
Orders are generally processed within 1–3 business days.
After processing, standard domestic delivery generally takes 3–7 business days.
The typical total timeframe is approximately 4–10 business days.
4. Which shipping carriers do you use?
Depending on the destination and shipping requirements, orders may be shipped through USPS, UPS, or FedEx.
Tracking information may be provided after your order has shipped.
5. Are purchases one-time payments?
Yes. All products are sold as one-time purchases.
We do not operate automatic subscriptions, recurring billing, or automatic renewal charges.
6. How can I choose the right suit size?
Please review the size chart provided on the applicable product page before ordering.
Suit sizing can vary by style and cut, so we recommend checking the measurements carefully before selecting your size.
7. Can I return a suit if I choose the wrong size?
Eligible products may generally be returned within 30 calendar days of delivery, provided they meet the applicable return conditions.
The product should be unworn, unwashed, unaltered, and in resalable condition.
For a return caused by an incorrect size selection or change of mind, the customer is generally responsible for return shipping costs.
8. Can I return a defective or incorrect product?
Yes. If you receive a defective, damaged, or incorrect product, please contact us at [email protected] with your order information and, when appropriate, photographs of the issue.
For qualifying quality-related issues or fulfillment errors, we will provide an appropriate resolution.
9. When will I receive my refund?
After an approved return has been received and inspected, eligible refunds are generally processed within 3–5 business days.
Refunds are issued to the original payment method.
The time required for the funds to appear may vary depending on your bank or payment provider.
10. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to assist, but cancellation may not be possible once an order has entered processing or has been shipped.
11. What if my package shows as delivered but I cannot find it?
Please first check your delivery area, mailbox, parcel locker, household members, neighbors, or building management.
You may also review the carrier’s tracking information.
If you still cannot locate the package, contact us with your order and tracking information so we can review the situation.
12. How can I contact AELARA RETAIL NEXUS LLC?
You can contact us at:
Email: [email protected]
AELARA RETAIL NEXUS LLC
32023 FERNWOOD MALLOW CT HOCKLEY, TX 77447