Thank you for shopping with AELARA RETAIL NEXUS LLC.
This Shipping Policy explains where we ship, how orders are processed, the carriers we use, and the estimated delivery timeframe for purchases made through aelararetailnexus.com.
1. Shipping Area
We currently ship orders within the United States only.
We do not currently offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
During periods of high order volume, promotional events, or other circumstances affecting fulfillment operations, processing may require additional time.
3. Shipping Carriers
We may use the following established U.S. domestic carriers depending on the destination, package size, service availability, and fulfillment requirements:
- USPS
- UPS
- FedEx
The shipping carrier may vary from order to order. When tracking information is available, the applicable carrier and tracking details may be provided to the customer after shipment.
4. Estimated Delivery Time
After an order has been processed and handed to the shipping carrier, standard domestic delivery generally takes approximately:
3–7 business days
The typical total timeframe from successful order placement to delivery is therefore approximately:
4–10 business days
This estimate includes approximately 1–3 business days for order processing and 3–7 business days for domestic transit.
Delivery dates are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly offered and purchased.
5. Tracking Information
When tracking is available, tracking information may be sent to the email address provided during checkout after the order has been shipped.
Tracking information may take some time to become active after the package has been accepted and scanned by USPS, UPS, FedEx, or the applicable carrier.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
AELARA RETAIL NEXUS LLC is not responsible for delays or additional delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.
If you discover an address error shortly after placing an order, please contact us immediately at:
We will make reasonable efforts to assist, but an address change may not be possible once an order has entered processing or has been shipped.
7. Shipping Delays
Although most orders are delivered within the estimated timeframe, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Federal holidays
- Natural disasters
- Transportation disruptions
- Incorrect or incomplete addresses
- Regional delivery restrictions
- Unexpected carrier service interruptions
- Other circumstances beyond our reasonable control
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide appropriate notice and, where required by applicable law, provide the customer with the applicable options regarding delayed shipment or cancellation and refund.
8. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or incorrectly delivered, please contact us at:
Please provide your order number, tracking number, and a description of the issue.
We will review the available shipping information and, when appropriate, work with the applicable carrier, including USPS, UPS, or FedEx, to investigate the delivery issue.
9. Delivered but Not Received
If tracking information indicates that a package has been delivered but you cannot locate it, please first check:
- Your front door or other designated delivery area
- Mailbox or parcel locker
- Household members
- Neighbors
- Building management or reception
- The carrier’s delivery information
If the package remains missing, contact us at [email protected] so that we can review the available information and determine the appropriate next steps.
10. Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests reshipment.
Any refund for an undeliverable package will be handled according to the applicable Return and Refund Policy and the circumstances of the order.
11. Shipping Costs
Any applicable shipping charges will be displayed during checkout before the customer completes the purchase.
Shipping charges may vary depending on the order, destination, package characteristics, and available shipping service.
12. Contact Us
For questions regarding shipping or delivery, please contact:
AELARA RETAIL NEXUS LLC
32023 FERNWOOD MALLOW CT HOCKLEY, TX 77447
Email: [email protected]
Website: aelararetailnexus.com